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| Help Central |
| Please click the links below to learn more about our site. |
| Contact Us 1-877-588-8932 |
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| Returns: |
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| Top FAQ's: |
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| What Can Be Returned: |
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If you are not 100% satisfied
with your purchase and it is in "as-new" condition, you may return
any online store item, in its original packaging, within 30 days of receiving
your shipment.
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| How to Return Merchandise: |
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| 1. |
Complete the ‘Return Form’ on the backside of the packing slip, which is enclosed with the package. Include a reason code for all items: |
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| WS = Wrong Size |
DS = Damaged in Shipping |
| NW = Not What I Expected |
WP = Wrong Product Sent |
| DP = Defective Product |
OR = Other Reasons |
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(Please describe in detail) |
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| 2. |
Repackage the item in its original packing and include the packing slip. |
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Affix the return-shipping label (tear away form at bottom of the packing slip) or simply address your package to: |
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eCompanyStore
5945 Cabot Pkwy
Bldg 200 Ste 150
Alpharetta, Georgia 30005
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| 4. |
We strongly suggest you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility. (We do not accept C.O.D.s) |
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| Exchanges/Refunds: |
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If you are not 100% satisfied
with your purchase and it is in "as-new" condition, you may return
any online store item, in its original packaging, within 30 days of receiving
your shipment.
If you would like to exchange an item (for a different size or color, or a completely new item),
please follow the return procedure, then place a new order through your
online company store. This will ensure the replacement item is available
and provide the fastest possible service to you. A refund to your account
will be issued once we have received the merchandise you would like to replace.
If Applicable, customs charges will apply to your exchange order.
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| Missing or Lost Packing Slips: |
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| If the packing slip has been misplaced, be sure you enclose the following information: |
| Your name |
| Your E-mail address |
| Your shipping address |
| Order number (Click to find your order number) |
| Description of the merchandise being returned |
| Reason for the return |
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| Crediting Your Credit Card: |
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| Once we receive your return, we will send you an Email stating the amount we are crediting your credit card. You can expect credits to appear on your next statement. |
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| Returns: |
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| These pages answer the most frequently asked questions about returns. Please review each subject and click on the question that matches your need or interest. |
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| Returns: |
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| Exchanges: |
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| Returns: |
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| 1. |
What can be returned? |
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Your 100% satisfaction with your
purchase is our top priority. Our return policy is simple: As long
as the item is in "as-new" condition, you may return your
purchase with the original packaging within 30 days of receiving your
shipment.
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| 2. |
How do I return merchandise? |
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| a. |
Complete the ‘Return Form’ on the backside of the packing slip, which is enclosed with the package. Include a reason code for all items: |
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| WS = Wrong Size |
DS = Damaged in Shipping |
| NW = Not What I Expected |
WP = Wrong Product Sent |
| DP = Defective Product |
OR = Other Reasons |
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(Please describe in detail) |
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| b. |
Repackage the item in its original packing and include the packing slip. |
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| c. |
Affix the return-shipping label (tear away form at bottom of the packing slip) or simply address your package to: |
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eCompanyStore
5945 Cabot Pkwy
Bldg 200 Ste 150
Alpharetta, Georgia 30005
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| d. |
We strongly suggest you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility. (We do not accept C.O.D.s).
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| 3. |
Do you reimburse for shipping? |
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Only if the merchandise being returned is due to an error on our part (e.g., flaw in workmanship, wrong item shipped). |
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| 4. |
What if I lose my packing slip? |
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Simply enclose the following information with the returned merchandise to: |
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eCompanyStore
5945 Cabot Pkwy
Bldg 200 Ste 150
Alpharetta, Georgia 30005
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- Your name
- Your Email address
- Your shipping address
- Order number (Click here to find your order number)
- Description of the merchandise being returned
- Reason for the return
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| 5. |
How do I know when my credit card has been credited? |
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You can log into the website, click on track orders, if the card has been issued a credit, you will see a credit number beginning with 00600. |
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This credit number represents the credit issued to your credit card. |
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| 6. |
What’s the best method for returning merchandise? |
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We strongly suggest that you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility.
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| Exchanges: |
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| 7. |
Can I exchange merchandise? |
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Yes. We do accept exchanges as long as the returned merchandise is still in "as-new" condition. If you wish to return an item for a completely different product, your account will be credited for the returned merchandise and your account/credit card will be charged for the new merchandise.
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Account Information
Need a little more information?
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 Privacy
We take your privacy as seriously as you do. We understand
that you want to control your personal information. We do not divulge
any information to anyone.
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 Security
Our high level of encryption and security features allow
you to shop safely online. Many people don’t realize that shopping
on the Internet, over a secure connection, is actually safer than giving
out your credit card number over a telephone, especially a cellular or cordless
phone.
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