| 1. |
What can be returned? |
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Your 100% satisfaction with your
purchase is our top priority. Our return policy is simple: As long
as the item is in "as-new" condition, you may return your
purchase with the original packaging within 30 days of receiving your
shipment.
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The Store will not accept returns on open box Xbox bundle or Zune products. Please contact 1-800-4MY-XBOX for Xbox and
1-877-GET-ZUNE for Zune assistance.
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| 2. |
How do I return merchandise? |
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| a. |
Complete the ‘Return Form’ on the backside of the packing slip, which is enclosed with the package. Include a reason code for all items: |
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| WS = Wrong Size |
DS = Damaged in Shipping |
| NW = Not What I Expected |
WP = Wrong Product Sent |
| DP = Defective Product |
OR = Other Reasons |
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(Please describe in detail) |
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| b. |
Repackage the item in its original packing and include the packing slip. |
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| c. |
Affix the return-shipping label (tear away form at bottom of the packing slip) or simply address your package to: |
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eCompanyStore
5945 Cabot Pkwy
Bldg 200 Ste 150
Alpharetta, Georgia 30005
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| d. |
We strongly suggest you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility. (We do not accept C.O.D.s).
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| 3. |
Do you reimburse for shipping? |
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Only if the merchandise being returned is due to an error on our part (e.g., flaw in workmanship, wrong item shipped). |
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| 4. |
What if I lose my packing slip? |
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Simply enclose the following information with the returned merchandise to: |
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eCompanyStore
5945 Cabot Pkwy
Bldg 200 Ste 150
Alpharetta, Georgia 30005
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- Your name
- Your Email address
- Your shipping address
- Order number (Click here to find your order number)
- Description of the merchandise being returned
- Reason for the return
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| 5. |
How do I know when my credit card has been credited? |
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You can log into the website, click on track orders, if the card has been issued a credit, you will see a credit number beginning with 00600. |
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This credit number represents the credit issued to your credit card. |
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| 6. |
What’s the best method for returning merchandise? |
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We strongly suggest that you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility.
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