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| Help Central |
| Please click the links below to learn more about our site. |
| Contact Us 1-877-524-1463 |
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| Shopping |
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| First-Time Shopper: |
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| Welcome! If you are new to
shopping at the eCompanyStore, this
section is especially for you. We’ve outlined
everything you ever wanted or needed to know about
shopping online. Thank you for shopping with eCompanyStore. |
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| Please feel free to contact
our Customer Care agents via e-mail
()
or by calling (toll free within the continental
U.S.) 1-877-524-1463, Monday through Friday, 8 a.m. to 8 p.m. EST. |
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| Privacy Tips: |
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| 1. |
Your account information
at the eCompanyStore is password protected
and accessible only to you. No one from eCompanyStore
will call or e-mail you about your personal account
information other than when you have requested
assistance and we’re verifying personal data
for security reasons. We advise you to be wary of
unsolicited contacts and suggest you do not
reveal your password to anyone. |
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| 2. |
To further protect
the integrity of your personal information, close
your browser when you step away from your computer,
particularly if you are in a public forum. |
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| Credit Card and
Personal Security: |
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| We have employed the following high-level
security measures in our store: |
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| Address Verification System
(AVS): The billing address
you enter must exactly match the address where your
credit card statements are sent. This helps protect
against people using a stolen credit card to place
an order. This is the same system used by reputable
catalog order companies. |
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| Encryption: Credit
card data is packaged in a 128-bit DES digitally
encrypted format (the same one banks use for
ATM transactions), and sent directly to the bank
processor. Once the bank processor receives the
ciphered packet, it is totally removed from the
Internet. This transmission system is just as secure
as those used in a physical store, except you
are the only person who ever sees the credit card
number! |
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| Isolation: Credit
card data is totally isolated from the order information.
It is sent directly to the bank processor over a
Secure Socket Layer (SSL) connection. The system
we use is 100% real-time integrated with the bank
processor and uses the same security features
banks use to exchange their own data. |
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| Payment Method: |
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All prices on this site are in U.S.
dollars. You may purchase by using your Visa, MasterCard or
American Express. For your protection, the name and
billing address you enter on your personal profiles must
match your credit card billing statement so we may process
your order. Personal checks and money orders (payable
to eCompanyStore) are also acceptable payment methods.
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| Shopping: |
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| Shopping online with the
eCompanyStore is easy and fun.
As you browse through our site, you may add items
to your shopping cart along the way by clicking
the “Add to Cart” button found below the
items you like. By clicking on the image, you will
see real-time inventory of that item. |
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| In the event of an item being
on backorder, you may put the selection
in your cart. At the time of checkout, you will
have the choice to ship your items together or have
them shipped as they become available. |
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| Ordering Options: |
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| We want your shopping experience
to be as easy and fun as possible! |
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Place products
in your shopping cart by selecting the number of
items and the appropriate size you want and then
clicking on "Add to Cart." |
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When you’re
ready to purchase, click "Check Out." |
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If you’re
a returning customer, simply login and fill in your
payment method, shipping address and any gift card
messages. |
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If you are a new
customer, you will need to click on "New Customer."
Complete the easy-to-follow format to create your
customer profile. |
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You will then
be asked to login and complete your shopping experience.
If you are uncomfortable for any reason with processing
your transaction online, please order via one of
our other offerings: |
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| Fax: |
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| a. |
Proceed with the
shopping experience. |
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"Check Out"
and proceed to the Place Order page. |
| c. |
Print this page,
(has ship-to info and totals) without clicking
"Place Order" button. |
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Fax this page
to the attention of Customer Care at 678-942-3158. |
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| Mail: |
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| a. |
Proceed with the
shopping experience. |
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"Check Out"
and proceed to the Place Order page. |
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Print this page,
(has ship-to info and totals) without clicking
"Place Order" button. |
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Mail this printed
page along with your check payable to eCompanyStore
to: |
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eCompanyStore
Attn: Customer Care
5945 Cabot Parkway
Bldg 200, Ste.150
Alpharetta, GA 30005 |
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| Telephone: |
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| a. |
Proceed with the
shopping experience. |
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Call Customer Care
(within the U.S.) at 1-877-524-1463. |
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You will need
to have your credit card information ready. |
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| Checking Out: |
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| When you are ready to check out,
click on the "Check Out" button at the bottom
of your shopping cart. Your user name and password are
recognized and automatically provide you with the opportunity
to review all your pertinent billing and shipping information.
You may modify the shipping address. After verifying the
summary of items in your shopping cart, you may select
your preferred shipping method and other pertinent
information. |
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Account Information
Need a little more information?
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 Privacy
We take your privacy as seriously as you do. We understand
that you want to control your personal information. We do not divulge
any information to anyone.
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 Security
Our high level of encryption and security features allow
you to shop safely online. Many people don’t realize that shopping
on the Internet, over a secure connection, is actually safer than giving
out your credit card number over a telephone, especially a cellular or cordless
phone.
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