| Shopping with eCompanyStore |
These pages are designed to answer the
most frequently asked questions about your online shopping experience.
Shopping online with eCompanyStore is easy and fun. As you browse through
our site, you may add items to your shopping cart along the way by clicking
the "Add to Cart" button found below the items you like. By clicking on
the image, you will see real-time inventory of that item.
In the event of an item being 'on order' (merchandise is out of stock),
you may put the selection in your cart. At the time of checkout, you will
have the choice to ship your items together or have them shipped as they
become available.
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| Shopping with eCompanyStore is easy as
1.2.3! |
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Place products in your shopping
cart by selecting the number of items and the appropriate size you
want and then click on "Add to Cart". |
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When you're ready to purchase, click
"Check Out". |
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If you're a returning customer,
simply log in; select your payment method, shipping address and any
gift card messages. |
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If you are a new customer, you will
need to click on "New Customer". Complete the easy to follow format
in creating your customer profile. |
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You will then be asked to log in
and complete your shopping experience. |
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| If you are uncomfortable, for any reason,
in processing your transaction online, please use one of our other offerings: |
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Fax |
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Proceed with the Shopping
experience |
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"Check Out" and proceed to
the Place Order page |
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Print the Place Order page,
(has Ship To info and Totals) without clicking on "Place Order"
button |
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Fax the Place Order page to
the attention of Customer Care at 678-942-3158 |
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Mail |
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Proceed with the Shopping
experience |
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"Check Out" and proceed to
the Place Order page |
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Print the Place Order page,
(has Ship To info and Totals) without clicking on "Place Order"
button |
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Mail this printed page along
with your check payable to eCompanyStore to: |
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eCompanyStore |
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Attn: Customer Care |
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5945 Cabot Pkwy. |
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Bldg. 200, Suite 150 |
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Alpharetta, GA 30005 |
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Telephone |
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Proceed with the Shopping
experience |
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Call Customer Care (within
the U.S.) at 1-888-672-1411 or (internationally) at 1+011+1+678-942-3100 |
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Please have your credit card
information ready |
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| What if I change my
mind about items in my shopping cart prior to placing my order? |
| You may update your order by adjusting
the quantity of any of the items in your shopping cart. You may also remove
items from your cart by clicking on the View Cart button and then clicking
on the X by the item to remove it from your shopping cart. |
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| How do I know what my
shopping cart total is? |
| The subtotal is always displayed with
your shopping cart. Shipping costs and any appropriate taxes are calculated
at the time of Check Out. Gift Certificates are deducted from the balance
at Check Out. |
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| Once I start shopping,
must I continue to check out? |
| No. Your selected merchandise will remain
in your shopping cart until such time that you either Check Out, do a complete
log out of your system or delete your cookies. |
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| Once I've placed an
order, can I cancel it? |
| As long as the order is still pending
or on backorder, it may be cancelled. Please follow these steps: |
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Log In |
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Click on the "Track Orders" button
(top navigational bar) |
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Click on the appropriate order number |
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Check mark the item(s) you wish
to cancel |
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Click the "Delete" button |
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| How do I order a Gift
Certificate? |
What a great way to remember co-workers,
family and friends; and it's easy. To order a Gift Certificate, simply click
on the Gift Certificate Buy Here link. Certificates are good for one year
from the date of purchase and can be used to buy any product on the site.
Please note: Gift Certificates MUST be purchased separately from other merchandise
in your shopping cart.
Complete the easy-to-follow form with all the necessary details:
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Names of both the Sender and the
Recipient |
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A gift message, if you desire |
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Amount of the Gift Certificate |
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Click on Submit Query |
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Verify that all the information
is correct |
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Provide billing information |
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Click "Place Order" button |
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| How do I redeem a Gift
Certificate? |
You may apply a gift certificate to a
current purchase or leave it in your account for future purchases.
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Shop as you normally would; adding
items to your shopping cart |
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When you're ready to purchase, click
on the Gift Certificates link |
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Enter the gift certificate number
and the authorization number |
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As you progress through the checkout
process, you will be required to pay any sales tax and shipping charges,
as necessary |
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You are responsible for any remaining
balance due, payable by personal credit card |
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| Credit Card and Personal Security: |
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| Is it safe to use my
credit card? |
Yes. Internet security has come a long
way, eCompanyStore uses the latest technology offered; the safest way to
shop using a credit card. We value our relationship with you as a continuing
customer. Many people don't realize that shopping on the Internet, over
a secure connection, is actually safer than giving out your credit card
number over the phone, especially a cellular or cordless phone. Unlike making
a purchase in a physical store, with sales clerks and paper copies, with
our technology only the bank sees your credit card information.
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We have employed the following high-level
security measures in our store:
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Address Verification System (AVS):
The billing address you enter must match exactly
the address where your credit card statement is sent. This helps protect
against people using a stolen credit card to place an order. This
is the same system used by other reputable catalog order companies.
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Encryption: Credit
card data is packaged in a 128-bit DES digitally encrypted format
(the same one that banks use for ATM transactions), and sent directly
to the bank processor. Once the bank processor receives the ciphered
packet, it is totally removed from the Internet. This transmission
system is just as secure as those used in a physical store.
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Isolation: Credit
card data is totally isolated from the order information. It is sent
directly to the bank processor over a Secure Socket Layer (SSL) connection.
The system we use is 100% real-time integrated with the bank processor,
and uses the same security features that banks use to exchange their
own data.
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| eCompanyStore Privacy Statement |
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eCompanyStore is committed to protecting your privacy. This privacy statement
explains data collection and use practices of this site hosted by eCompanyStore.
By accessing the Site, you are consenting to the information collection and use
practices described in this privacy statement.
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| Collecting Your Personal Information |
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| eCompanyStore will collect personal information if you choose to register in an
eCompanyStore hosted online store. The personal information we collect includes
your name, title, company or organization name, work e-mail, work phone, work
or home address, and at the time of order placement, credit card information.
This site may collect certain anonymous information about your visit, such
as the name of the Internet service provider and the Internet Protocol (IP)
address through which you access the Internet; the date and time you access
the Site; the pages that you access while at the Site and the Internet address
of the Web site from which you linked directly to our site. None of this information
is personally-identifiable. This anonymous information is used to help improve
the Site, analyze trends, and administer the Site, and is discarded when this
process is completed.
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| Use of your Personal Information |
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The personal information eCompanyStore collects will be used to provide the
service(s) or carry out the transaction(s) you have requested or authorized.
This may include using the personal information to provide you with important
information about the product or service that you are using, including critical
updates and notifications; to improve the product or service; and to provide
you with more effective customer service. The Site also uses the information
it collects to make the Site easier to use by eliminating the need for you to
repeatedly enter the same information or by customizing the Site to your particular
preference or interests.
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| Control of your Personal Information |
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Except as otherwise described in this statement, personal information you provide
on the Site will not be shared outside of eCompanyStore and its controlled subsidiaries
and affiliates without your permission. Additionally, eCompanyStore does not share personal information to third parties without consumer consent.
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| Access to your Personal Information |
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Customer information is collected by eCompanyStore and stored at eCompanyStore.
You can review and edit the personal information collected at this Site by sending
e-mail to customercare@ecompanystore.com or writing to:
eCompanyStore
5945 Cabot Parkway
Bldg 200 Suite 150
Alpharetta, GA 30005
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| Security of your Personal Information |
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eCompanyStore is committed to protecting the security of your personal information.
We use a variety of security technologies and procedures to help protect your
personal information from unauthorized access, use, or disclosure. For example,
we store the personal information you provide on computer servers with limited
access, that are located in controlled facilities. Additionally, when we transmit
sensitive personal information (such as a credit card number) over the Internet,
we protect it through the use of encryption, such as the Secure Socket Layer
(SSL) protocol.
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| Cookies |
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We use cookies on this Site to ensure the integrity of the registration process
and to personalize the Site. A cookie is a small text file that is placed on
your hard disk by a Web page server. Cookies cannot be used to run programs
or deliver viruses to your computer. Cookies are uniquely assigned to you, and
can only be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to
save you time. For example, if you personalize a web page, or navigate within
a site, a cookie helps the site to recall your specific information on subsequent
visits. This simplifies the process of delivering relevant content, eases site
navigation, and so on. When you return to the web site, the information you
previously provided can be retrieved, so you can easily use the site's features
that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. If you choose to decline cookies, you may not be able to fully
experience the interactive features of this or other web sites you visit.
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| Links to Other Web sites |
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This Site may contain links to other Web sites. Please be aware that this privacy
statement applies solely to the information collected on the Site. We are not
responsible for the privacy practices or the content of other Web sites.
We encourage you to be aware when you are leaving this Site and read the privacy
statements of each and every Web site that you visit before providing any personal
information.
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| Changes to This Privacy Statement |
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We may occasionally update this privacy statement. When we do, we will also
revise the "last updated" date at the top of the privacy statement.
For material changes to this privacy statement, we will notify you either by
placing a prominent notice on the home page of our web site or by directly sending
you a notification. We encourage you to periodically review this privacy statement
to stay informed about how we are protecting the personal information we collect.
Your continued use of the service constitutes your agreement to this privacy
statement and any updates.
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| Contact Information |
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eCompanyStore welcomes your comments regarding this privacy statement. If you
believe that eCompanyStore has not adhered to this privacy statement, please contact
us by e-mail at or via postal mail at the address provided below, and we will
use commercially reasonable efforts to promptly determine and remedy the problem.
For Privacy Inquiries, Please write to:
eCompanyStore
5945 Cabot Parkway
Bldg 200 Suite 150
Alpharetta, GA 30005
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| (This policy was last updated on August 2004 - Effective since 2001) |
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Privacy
Security