- How long does it take eCompanyStore to ship merchandise once it receives an order?
- What differentiates eCompanyStore from its competitors?
- What are your metrics for quality, cost and delivery?
- How does eCompanyStore report spend and savings to its customers?
- What value-added services and corporate identity solutions does eCompanyStore offer?
1. How long does it take eCompanyStore to ship merchandise once it receives an order?
eCompanyStore will ship all in-stock items within 24 hours from receipt of the order or the next business day . This is a result of our state-of-the-art, fully integrated solution.
2. What differentiates eCompanyStore from its competitors?
The following are the essential principles and program features that differentiate the eCompanyStore product offering:
Our Total Solution
- eCompanyStore can provide your company with a turnkey web-based, business-to-business, e-commerce engine that is fully integrated. This will allow your organization to efficiently purchase corporate identity promotional products in a much more effective and cost efficient way. The eCompanyStore online solution enables your users to order products out of approved in-house inventory. We ship this merchandise within 24 hours. Our approach to servicing custom / special orders provides a complete service solution. By combining the best of both offline practices with leading-edge technology, we are able to provide a truly comprehensive offering to our corporate clients. We have deployed a national field sales organization of Account Executives trained and managed as full-time employees. Their purpose is to provide local level support in major markets throughout the United States. Additionally, if the user is in a market where we do not have an Account Executive, they can place orders via telephone through our highly trained Inside Sales Team. Ultimately, your users can choose to either self-opt, placing their orders online for special orders, or for those users requiring consultative sales advice they will have highly trained, professional sales reps who will service them.
Our Exceptional People And Industry Experience
- Our exceptional people make the real difference. A team of professionals are assigned to each account to ensure the timely implementation and the ongoing success of the on-line store. Our management team has over 57 years of traditional industry experience to source and deliver such products to meet our customers' needs. Our business model simply combines our traditional promotional products experience with a fully integrated e-commerce solution offering our clients the access and efficiency of centralizing their promotional products program on the Internet or their company Intranet.
No Client Start-up Costs
- There is no additional charge for the design, development and ongoing maintenance of an online company store.
Our Accountability
- eCompanyStore is 100% responsible and accountable for the total satisfaction of your company and your company store program.
Our Flexibility
- We develop products, catalogs and user interfaces based on your needs. We can set up individual accounts, provide a varied mix of products to different user groups and handle payments through a variety of methods and approval processes. In addition to the online store and catalog, our teams of field sales personnel ensure product consistency throughout the country and that all logo standards are strictly observed.
To sum it up, if you combine our experience in the industry with our state of the art operating system, the economies of an e-commerce platform and no client start up costs; our offering is truly unique. eCompanyStore will provide your company with a “world-class" solution.
3. What are your metrics for quality, cost and delivery?
eCompanyStore employs a myriad of performance metrics throughout our organization allowing us visibility into all departments so that we can best manage performance at the individual, team, and corporate levels. We are heavily committed to continuous improvement utilizing best practices from both internal and external resources and have built a culture of performance.
4. How does eCompanyStore report spend and savings to its customers?
Reporting and Analysis
Standard SAP R/3 Reporting
eCompanyStore provides a suite of standard reports, which include Order Tracking Reports, Sales Analysis, Marketing Analysis, Inventory Management and Financial Accounting.
Reporting
The following standard reports are available to our customers online - 24/7/365.
Samples of the available reports include:
- Inventory Report
- Catalog Sales Report
- Custom Sales Report (broken down by your criteria - by geographic location, department, etc.)
- Sales by Product Group Report
- Revenue Report by Top/Bottom 20 Products
- Sales by Cost Center or GL Code
- Registered Users
- Sales by User
- Purchase by item type
- Order volume
In addition to the real-time reporting, quarterly and annual reports areprovided at quarterly business reviews.
5. What value-added services and corporate identity solutions does eCompanyStore offer?
Creative Resources
- Production of traditional printed materials to augment and enhance our complete on-line solutions. We can design, art direct, photograph, write copy, type set and produce customer catalogs that are aesthetically pleasing and functionally efficient much in the fashion of our on-line stores.
- Robust Online design resources to create dynamic and technology savvy sites, each of which is customized for the individual corporate account with their level of connectivity and technology efficiency. Within this context we have the abilities to produce some of the most advanced creative techniques.
We only do so however, within the context and control of our customers' requirements and standards.
- Production of multimedia sales tools for sales and marketing efforts through presentations, kiosks, etc. We can produce a multitude of formats and do so with a wide range of audio/video technologies.
- In house digital photography for fast propagation to the web.
- High-end 3-D design.
- Product package design.
- Creative product development design.
- Logo development, concepts and illustration
Merchandising Resources-Product Selection
- Our approach to product selection is critical to the overall success of our programs. We have created an experienced merchandising team that does not think in terms of just products, but products that create excitement. Any company can provide the "basic stuff," however, we like to add an element of excitement and creativity to offer products which employees and other users are excited about. The selection process is a team approach that consists of your team members, the Account Manager assigned to your account and our merchandising team. We will review specific company history, company demographics, and company culture and then provide product suggestions.
Marketing Resources & Strategy
- Upon launching the store, we would initiate a mass awareness campaign with broadcast email, Intranet messaging, and other available communication vehicles. This will create awareness for the store, and communicate the benefits, capabilities, and advantages the eCompanyStore solution offers relative to current sources of promotional products. We will also begin to collect store user information specific to your company. This data will enable eCompanyStore to develop targeted promotional programs unique to your business. In addition to these tactics, eCompanyStore will implement seasonal, clearance, and product specific promotional campaigns in a timely manner. This will ensure that your on line store merchandise is fresh and exciting.
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